客如云接入操作手册
<p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:24px">一、产品介绍</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="font-family:微软雅黑">客如云作为一家</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">O2O智能点餐平台，为餐饮商户提供智能化前台、收银等功能SaaS云服务平台，目前即速已对接客如云外卖、快餐（先付后吃）模块。 目前接入后将实现如下场景： 1、可在后台管理帮助商户关联收银系统（需使用客如云点餐系统用户） </span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">2、桌台信息与客如云系统本地完全同步（仅限单向同步客如云数据） </span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">3、菜品信息与客如云系统本地完全同步（仅限单向同步客如云数据） </span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">4、外卖下单，可使用收银系统进行接单、拒单，同意退款，并将订单状态实时同步</span><a href="http://www.jisuapp.cn/" target="_blank" style="overflow-wrap: break-word; margin: 0px; padding: 0px; text-decoration-line: none; color: rgb(0, 0, 0); font-family: "Microsoft Yahei", Simsun; font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255);">小程序</a><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">端 </span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">5、快餐下单，可使用收银系统接单，同意退款，并将订单状态实时同步小程序端 </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style=""><span style="font-family:微软雅黑">注：目前对已有客如云</span>POS收银商户进行接入</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:24px">二、接入流程</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="font-family:微软雅黑">商家准备：需要接入客如云的代理商</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">/商户将客如云账号及门店id给到对接人（即咫尺内部人员），由咫尺内部人员在后台管理帮助商户进行授权，授权成功之后才能进行正式接入客如云系统 </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">注：功能组件包括基础商品、秒杀、拼团，砍价暂不支持</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:24px">三、数据同步</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="font-family:微软雅黑">（</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">1）在客服/即速内部人员协助下授权成功后，在【基础】模块将会在菜单栏出现“客如云” </span><img id="aimg_15333" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172201hofiosk65km21kt7.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="font-family:微软雅黑">（</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">2）点击【客如云】，打开客如云接入页面 </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style=""><span style="font-family:微软雅黑">外卖配送选择：可选择使用即速配送和客如云配送，如果选择即速配送，则只能通过即速后台派单给达达</span>/蜂鸟/商家配送；如果选择客如云配送，则在即速后台无法派单给即速配送服务商，只能走客如云进行配送</span></span></span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><img id="aimg_15334" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172202si5kdkea1l5bdbak.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="font-family:微软雅黑">（</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">3）点击【保存】，将会出现确认框，此处可同步的数据： </span></p><p><span style="font-family:微软雅黑">【</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">1】位置码：如果接入客如云之后，点击【确定】将会把客如云的座位码全部同步过来，在即速后台则不再允许新增/编辑/删除座位码 </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">原因：接入后，在即速平台创建的座位码在下单后传订单到客如云将会出现报错</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="font-family:微软雅黑">【</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">2】商品信息：点击【确定】后，将会把客如云的商品全部同步到即速平台，从而允许在小程序端进行下单 </span><img id="aimg_15335" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172202rs8nxjnzlnlsj5xs.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="font-family:微软雅黑">（</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">4）同步成功后，将会出现同步成功的提示窗，在“历史记录”可查看同步的状态 </span><img id="aimg_15336" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172202id6w6kkp2k88af6k.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">同步记录如下：可帮助商户查询同步的情况</span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><img id="aimg_15337" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172203jkgq79kva8zs4g4s.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:24px">四、商品同步</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">同步的流程： </span></p><p><span style="font-family:微软雅黑">（</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">1）在客如云授权的时候勾选同步商品信息 </span></p><p><span style="font-family:微软雅黑">（</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">2）在基础->商品管理 点击“客如云商品导入”，即可同步商品信息 同步内容： </span></p><p><span style="font-family:微软雅黑">（</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">1）商品分类 </span></p><p><span style="font-family:微软雅黑">（</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">2）商品详情信息 </span><span style="font-family:微软雅黑">商品详情部分内容处理情况：</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="font-family:微软雅黑">【</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">1】餐盒费处理方式：因客如云的餐盒费规则允许5个商品使用3个餐盒，若每个餐盒费2元，则同步到即速单商品餐盒费3*2/5=1.2元 </span></p><p><span style="font-family:微软雅黑">【</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">2】库存处理：因客如云没有库存，同步过来的商品库存默认以9999填充，无论在小程序端或是在客如云下单，小程序后台的商品库存都会同步变更。</span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">注意事项：</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);">1、如果在客如云平台新增的商品，因客</span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">如云数据缓存关系<span style="font-family:微软雅黑">，</span></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);"><span style="font-family:微软雅黑">在即速平台需等</span>1一个小时方能进行同步</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);">2、单方面获取数据，只允许即速获取客如云数据；如果在即速平台更改了商品信息将不会同步到客如云后台，新增的商品在小程序端下单后将</span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">会以网络商品的格式传给</span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);">客如云平台</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);">3、每次更新商品，将会全量更新商品（包括之前在即速平台修改过的客如云商品）</span><span style=""> </span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><img id="aimg_15338" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172203fi7nbubfnupn6yzb.png" class="zoom" width="855"/> <span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><img id="aimg_15339" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172203ez3t13t8sfixiygy.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">同步客如云的商品后，商品后面将会增加一个客如云的标识 </span><img id="aimg_15340" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172204ulqnxr3npczc1cpn.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">五、门店同步</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><span style="font-family:微软雅黑">当授权成功后，将会在门店列表新增一条客如云门店的信息到门店列表，并且有标识标明是</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">“客如云” </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);">特别说明：</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);">1、该门店和即速其他普通门店的使用是一样的，可以用于其他地方使用</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);">2、若是客如云门店，在门店后面将会有“同步数据”操作，点击后，将会把客如云平台该门店信息直接同步过来</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(28, 120, 146);">3、因一个账号下不同小程序的门店是共通的，若多个小程序绑定了多个客如云门店，则门店列表将会出现多个门店信息</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><img id="aimg_15341" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172204hvnvsovsvo7o2x3l.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; background-color: rgb(255, 255, 255); font-size: 24px;">六、点餐功能</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; background-color: rgb(255, 255, 255); font-size: 18px;">1、点餐设置</span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">特别说明：</span></p><ul style="overflow-wrap: break-word; margin-left: 14px; padding: 0px; border: 0px; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255);" class=" list-paddingleft-2"><li><p>客如云平台的点餐设置对此无效，即便接入客如云，仍需在此处进行点餐设置</p></li><li><p>接入客如云之后，只有<span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700;"><span style="color:#1c7892"><span style=""><span style="font-family:微软雅黑">先付后吃才能推送订单到客如云</span>pos点餐系统</span></span></span><span style="">，如果设置为先吃后付，则不能推送订单过去</span></p></li></ul><p><img id="aimg_15342" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172204krprr6dtpx6zwpe7.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:18px">2、位置码</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">同步数据：</span></p><ul style="overflow-wrap: break-word; margin-left: 14px; padding: 0px; border: 0px; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255);" class=" list-paddingleft-2"><li><p>授权客如云后，可在授权时选择是否同步位置码信息，勾选后，则会将位置码同步</p></li><li><p>在位置码管理处，可点击【同步客如云数据】进行同步位置码信息</p></li></ul><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">特别说明： 若接入客如云后，在即速后台位置码管理处则不再允许新增/编辑/删除座位码。 </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">原因：接入后，在即速平台创建的座位码在下单后传订单到客如云将会出现报错</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><img id="aimg_15343" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172205uurhtfgb88ofggyg.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:18px">3、快餐订单</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:16px"><span style="font-family:微软雅黑">（</span>1）快餐下单</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">特别说明：已接单订单将会传到客如云平台，前提需要开启自动接单操作</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><img id="aimg_15344" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172205wsqhphpwhwdn8smh.png" class="zoom" width="750"/> <span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="font-size:12px">后台管理订单</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><img id="aimg_15345" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172205swjm7uohq27cr7jm.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="font-size:12px"><span style="font-family:微软雅黑">需要先在订单管理</span>->订单设置->堂食，先开启自动接单</span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><img id="aimg_15346" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172206j8eisbsebevkb5ss.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:16px"><span style="font-family:微软雅黑">（</span>2）退款操作</span></span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><span style="font-size:12px">1.接入客如云后，在后台执行退款时，仅允许全额退款 原因：因三方接口问题，单品退款无法获悉退款哪件商品</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span></p><p><img id="aimg_15347" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172206hk7hwg0titttq0q0.png" class="zoom" width="855"/></p><p>后台执行退款仅允许全品退款</p><p><span style="font-size:12px">2.pos机进行退货后，无法同步到即速后台订单</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">注意：如果在客如云点餐系统上点击【退货】，则退货的状态不会同步到即速后台</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><img id="aimg_15348" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172206a7zynezyec7nbenp.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:24px">七、外卖功能</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:18px">1、外卖设置</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">特别说明：</span></p><ul style="overflow-wrap: break-word; margin-left: 14px; padding: 0px; border: 0px; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255);" class=" list-paddingleft-2"><li><p>客如云接入后，外卖的基础信息设置需要自己设置，客如云平台的信息无法同步到即速后台</p></li><li><p>餐盒费也需再次手动设置</p></li></ul><p><img id="aimg_15349" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172207ffphff5wnk4h5cmn.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:18px">2、外卖订单</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style=""><span style="font-family:微软雅黑">（</span>1）外卖下单</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">使用即速小程序正常下同城配送单（旧版外卖单将不会同步到客如云），用户</span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">付款成功后</span></span></span><span style="font-family:微软雅黑">将会将订单发送给客如云（付款失败</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">/待付款将不会将订单同步到客如云） </span><img id="aimg_15350" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172207xtyx22xxsiumajzx.png" class="zoom" width="750"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="font-family:微软雅黑">下单后</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><span style="font-family:微软雅黑">订单将会出现到</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">PC端后台、商家版和客如云平台 </span><img id="aimg_15351" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172207yg775zhtozlkxuaj.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">特别说明： </span></p><p><span style="font-family:微软雅黑">如果在即速平台使用优惠券、会员卡进行支付优惠时，传入客如云平台</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">/pos机都会存储在</span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">商户优惠</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">中，顾客实付记录的是使用微信支付的金额。 </span><img id="aimg_15352" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172207o51931sbnbfggsng.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:16px"><span style="font-family:微软雅黑">（</span>2）外卖接单/拒单</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="font-family:微软雅黑">商户可在即速后台</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">/客如云pos/商家版/掌上客如云进行接单/拒单 </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="font-size:16px"><span style="font-family:微软雅黑">（</span>3）外卖退款</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><span style="font-family:微软雅黑">用户可在小程序端申请退款，申请退款后，在客如云平台进行同意</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">/拒绝接单 </span></p><p><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style=""><span style="font-family:微软雅黑">说明</span>:</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700; color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"><span style="color:#1c7892"><span style="">用户退款仅允许全额退款，不支持单品退款</span></span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span></p><p><img id="aimg_15353" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172208cjbaraq16h6ar2jw.png" class="zoom" width="386"/></p><p>小程序端退款</p><p><img id="aimg_15354" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172208jgzdt780ynnzg7gh.png" class="zoom" width="855"/></p><p>客如云同意退款操作</p><p><span style="font-size:16px"><span style="overflow-wrap: break-word; margin: 0px; padding: 0px; font-weight: 700;"><span style="font-family:微软雅黑">（</span>4）配送</span></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"> </span></p><p><span style="font-family:微软雅黑">配送有两种选择，一种是即速平台配送，一种是客如云配送；</span></p><p><span style="font-family:微软雅黑">如果选择即速平台配送，则依然按照原订单操作（未接入客如云时），将会把即速平台的订单状态同步到客如云；</span></p><p><span style="font-family:微软雅黑">如果选择客如云配送，可以使用客如云</span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">pos进行派单，派单给商户本地人员、美团或者饿了么等平台 </span><img id="aimg_15355" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172208vf42awrrj9wprdrc.png" class="zoom" width="855"/> </p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="font-family:微软雅黑">如果通过客如云</span></p><p><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);">pos系统派单给本地人员，可通过掌上客如云平台进行改变配送状态 如下图： </span><img id="aimg_15356" src="http://bbs.zhichiwangluo.com/data/attachment/forum/201908/09/172208xzxcwd44h1nadhdx.png" class="zoom" width="855"/><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span><span style="color: rgb(81, 81, 81); font-family: "Microsoft Yahei", Simsun; font-size: 14px; background-color: rgb(255, 255, 255);"></span></p><p><br/></p>
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